Technical Success Manager

2 weeks ago

Bentonville, Arkansas, United States Fortive Corporation Full time
Job Title: Technical Success Manager

We are seeking a highly skilled Technical Success Manager to join our team at Fortive Corporation. As a Technical Success Manager, you will be responsible for leading our technical support initiatives and advocating for our robust API and integration solutions.

Key Responsibilities:
  • Provide expert support for APIs and integrations, including troubleshooting issues and understanding API documentation.
  • Develop and maintain a deep understanding of our product's features, capabilities, and updates to effectively support customers.
  • Document customer interactions, issues, and resolutions in a CRM or support system to maintain a record and help improve the product.
  • Collaborate with the product team to enhance API capabilities based on customer needs and the evolving landscape of integrations.
  • Conduct training sessions for customers on how to use APIs and build integrations, potentially including hands-on workshops or hackathons.
  • Monitor the health and usage of APIs and integrations for customer accounts, reporting on metrics such as API call volumes, error rates, and performance issues.
Requirements:
  • Bachelor's Degree
  • Tech-savvy with experience in web technologies and APIs functionality and framework
  • Solid grasp of integration patterns, platforms, and authentication protocols, paired with practical knowledge of data structures like JSON and XML
  • Strong problem-solving skills, including the ability to diagnose and troubleshoot technical issues, demonstrate creative thinking to devise effective solutions quickly, and have analytical skills to assess problems and break down complex concepts
  • Solid project management skills with the ability to multitask and prioritize
  • Strong attention to detail
  • Adaptive and responsive to feedback and open to updating processes where required
  • Collaboration and teamwork
  • Excellent written and verbal communication, strong interpersonal skills
  • Strong analytical skills, with the ability to analyze data, apply statistical data summaries, create meaningful data visualizations, identify trends and anomalies, and communicate these to various audiences
About Us:

Fortive Corporation is a global industrial technology innovator with a startup spirit. We accelerate transformation across a broad range of applications, including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Fortive is also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us.

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