PC Refresh and Migration Specialist
2 weeks ago
Job Title:
PC Refresh and Migration Support Technician
Location:
Sterling Heights, MI
Wage Range:
$18-20 depending on years of experience and qualifications
Job Description:
The Computer Merchant, LTD. is seeking a dedicated PC Refresh and Migration Support Technician to enhance our operational capabilities.
This role focuses on assembling and configuring computers to update end-user systems effectively. The ideal candidate will possess strong customer service skills to ensure a seamless user experience.Qualifications:
Due to the nature of this role, US Citizenship is required. A minimum of a high school diploma or GED is necessary.
REPRESENTATIVE DUTIES AND TASKS:
- Exhibit exceptional communication and interpersonal skills, particularly in user-facing scenarios.
- Demonstrate proficiency in handling routine technical tasks.
- Perform various responsibilities related to end-point computing devices and peripherals.
- Assemble and configure computers to refresh end-user systems.
- Diagnose and resolve issues related to computer hardware, software, and peripherals.
- Maintain accurate records and tracking databases.
- Install hardware components, including computers, monitors, keyboards, and printers.
- Load and verify the correct operation of software applications.
- Configure desktop, laptop, and thin client systems.
- Experience with Dell laptops and workstations is advantageous.
- Maintain an inventory of all equipment, hardware, software, and supplies.
KNOWLEDGE, SKILLS, AND ABILITIES:
- This position requires physical stamina, including the ability to lift 50-75 lbs.
- Exhibit high-performance attributes and a proactive approach.
- Ability to manage routine assignments effectively.
- Possess basic customer service, communication, and teamwork skills appropriate for the role.
Equal Opportunity Employer Veterans/Disabled
- While an hourly range is posted for this position, the final hourly rate will be determined through a comprehensive salary analysis, considering various factors such as job-related knowledge, skills, qualifications, education, and experience.
- Benefits include medical, dental, and vision coverage; dependent care flexible spending account; 401(k) plan; and various life and disability insurance options.
- Eligibility for benefits may be subject to waiting periods and other requirements.
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