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Support Specialist for Property Management
2 months ago
Position Overview: We are seeking a dedicated Property Management Assistant to become a vital part of our team at Peak Living Property Services.
The Assistant Manager will play a crucial role in overseeing property management accounts, focusing on enhancing income and profitability while delivering exceptional service to our clients. This position is essential in achieving our objectives through professional property management practices.
Key Responsibilities:
- Assist in the effective management of multiple properties, ensuring professionalism and efficiency.
- Travel as necessary using a personal vehicle, maintaining a valid driver's license at all times.
- Facilitate seamless move-in and move-out processes, including overseeing key preparation and completing required documentation.
- Process security deposit refunds post-move-out, adhering to all legal timelines.
- Manage collection efforts for qualified tenants after move-out.
- Collaborate with the maintenance team to identify and resolve common household and building issues, providing timely updates to residents.
- Coordinate and participate in onsite vendor meetings, ensuring proper communication with residents.
- Market properties effectively to attract new residents through various channels.
- Oversee leasing activities, including responding to inquiries, conducting apartment showings, and managing lease agreements, ensuring a positive experience from initial contact to move-in.
- Analyze market trends and leasing traffic to make informed pricing recommendations in partnership with management.
- Uphold Fair Housing guidelines while fostering a culturally aware environment that accommodates diverse groups.
- Participate actively in meetings, ensuring effective communication to meet client goals and objectives.
- Build and maintain positive relationships with tenants, external clients, and internal stakeholders, addressing any tenant conflicts as necessary.
- Post applicable notices in compliance with legal requirements as directed by management.
- Maintain high levels of communication, responding promptly to tenants, vendors, and team members.
- Perform office administrative tasks, including mail management, organization, and vendor coordination.
- Oversee phone communications, ensuring efficient message distribution and response.
- Manage online platforms for Peak Living, including responding to reviews and updating the website.
- Assist with utility account setups and bookkeeping tasks, including rent receipting and accounts payable.
- Prepare and submit accurate company invoicing throughout the month.
- Ensure the accuracy of general ledger activities and report discrepancies to management.
- Monitor accounts payable and communicate with vendors promptly.
- Handle coin collection and deposits as needed.
- Perform additional duties or special projects as assigned.
Qualifications:
- Minimum of 2 years of experience in property management or a related field; exceptions may be made for strong candidates.
- Some college education is preferred.
- Proficient in computer applications, including Outlook, Excel, and project management tools.
- Quick learner with the ability to adapt and remain flexible.
- Strong customer service skills with excellent verbal and written communication abilities.
- Effective time management skills with the ability to prioritize multiple tasks.
- Access to a vehicle for work-related travel, with gas mileage reimbursement provided.
- Availability to work Monday through Friday, with potential Saturday shifts.
- Positive attitude, team-oriented mindset, and a commitment to professional growth.
Preferred Qualifications:
- Associate's degree or certification in accounting or a related business field.
- High school diploma with a minimum of 2 years of accounting experience.
- Familiarity with property management software such as Appfolio and Quickbooks.
Diversity Commitment: Peak Living Property Services is an Equal Employment Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
