Systems Analyst Epic Operations Specialist
2 days ago
The Systems Analyst I is a key member of our team, responsible for configuring and providing fundamental functional and technical support for our specified set of applications to a variety of business and clinical users. This role collaborates with the user community to resolve technical problems and application performance issues, as well as support optimization and enhancement efforts.
Key Responsibilities- Configure and provide technical support for assigned applications
- Collaborate with users to resolve technical problems and application performance issues
- Support optimization and enhancement efforts
- Contribute to analysis, design, development, testing, and documentation of assigned applications
- Assist with analysis and timely resolution of problems within software applications
- Provide support for maintenance and upgrades
Education: Bachelor degree in a relevant field preferred
Certification/Licenses: Proficient or Certified status in one supported module required within 6 months of start date
Skills:
- Ability to work independently with limited supervision
- Conceptual, analytical, and problem-solving skills
- Ability to prioritize and work through conflicting demands leveraging critical thinking and decision-making skills
- Excellent communication skills, both oral and written
- Organizational and time management skills; ability to adapt quickly to changing priorities; ability to successfully manage multiple tasks simultaneously
- Excellent customer service skills
- Working knowledge of Microsoft Office and other productivity tools, and assigned applications and technologies preferred
Minimum Qualifications:
Four (4) years of experience in an information technology discipline, or healthcare operations including any clinical department, medical records, patient access, or revenue cycle
Relevant bachelor degree may substitute for (4) years of relevant experience
Work EnvironmentThe position provides support in a 24/7 environment which will include rotating on-call support duties during off hours, weekends and holidays. May be required to travel to perform duties. May be required to work outside of normal working hours during on-call rotation or during significant outages or due to project demands. May be required to work long hours during critical problems or due to project demands.
Bloodborne Pathogen: A
General office setting with exposure to computer room environment
PHYSICAL REQUIREMENTS: Ability to lift and transfer objects typically not in excess of 50 lbs. Extended use of video display terminal and keyboard utilizing sound ergonomic principals.
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