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Epic Operations Trainer

2 months ago

Santa Fe, New Mexico, United States Christus Health Full time
Job Summary

We are seeking a highly skilled and experienced Credentialed Trainer to join our team at Christus Health. As a key member of our training team, you will be responsible for delivering high-quality training to our staff on the use of Epic Systems, with a focus on ConnectCARE.

Key Responsibilities
  • Conduct training sessions for various applications, developing lesson plans and updating materials as needed.
  • Provide telephone support to staff, logging into the Clinician line and assisting the Service Desk with calls.
  • Offer at-the-elbow support through planned rounding events and other support activities.
  • Collaborate with the ConnectCARE Instructional Designer, build team leadership and members, Health System leaders, and Education to ensure end-users can effectively use the system.
  • Identify individuals who may require additional support and provide that support as needed.
Requirements

To be successful in this role, you will need:

  • A High School diploma or equivalent.
  • EPICCredentialed trainer status, preferred. If not credentialed, you must attend and successfully complete the 5-week Trainer Credentialing Program.
  • Excellent customer service skills and the ability to communicate effectively with staff at all levels.
  • Strong organizational skills, with the ability to manage multiple priorities and deadlines.
  • Proficiency in Microsoft applications, including Word, Excel, and PowerPoint.
  • Knowledge of adult learning principles and the ability to apply them in a training setting.
Preferred Qualifications

We are looking for candidates with:

  • Previous experience documenting in EPIC's electronic medical record.
  • Two years of teaching or related medical experience.
  • Evidence of previous experience as a trainer and/or mentor.
  • One year of experience in an applicable field within healthcare.
Working Conditions

This role may require occasional support duties outside of normal working hours, including weekends and holidays. You may also be required to travel to perform duties and work outside of normal working hours due to project demands.