Call Center Representative
3 days ago
NuMark Credit Union is a growing financial institution dedicated to enriching the lives of its members. With over 140 employees and nine Chicagoland branches, we offer a wide range of financial services, from mortgage and auto loans to free checking accounts and business services.
We prioritize our members' needs and strive to provide exceptional service. Our team is committed to making a positive impact in the communities we serve through volunteer days and fundraising programs.
Job SummaryWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing excellent service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Answer calls and respond to member inquiries in a professional and courteous manner.
- Provide accurate and efficient service, including resolving account or service-related issues.
- Maintain member confidentiality and adhere to all Credit Union policies and procedures.
- Work closely with other Credit Union departments and branches to ensure seamless service delivery.
- Develop sound solutions and make on-the-spot decisions to meet member needs.
- Perform data entry as necessary and maintain accurate records.
To be successful in this role, you will need:
- A high school diploma and two years' experience in a call center or customer service environment.
- Strong interpersonal and communication skills, with the ability to understand and explain Credit Union programs and services.
- A familiarity with PCs and an aptitude for learning information related to the needs of the position.
- A highly energetic and motivated individual with a goal-oriented and results-driven approach.
NuMark Credit Union is an equal opportunity employer committed to creating an inclusive workplace. We value diversity and consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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