Customer Service Representative

6 days ago


Joliet, Illinois, United States NuMark Credit Union Full time
About NuMark Credit Union

NuMark Credit Union is a growing financial institution dedicated to enriching the lives of its members. With over 140 employees and nine Chicagoland branches, we offer a wide range of financial services, from mortgage and auto loans to free checking accounts and business services.

What We Do

We strive to provide exceptional service to our members, treating them like family and helping them achieve their financial goals. Our team is committed to making a positive impact in the communities we serve through volunteer days and fundraising programs.

The Benefits

We offer a comprehensive benefits package, including competitive pay, paid time off, paid holidays, and opportunities for career advancement. Our employees also enjoy access to education reimbursement, employee assistance programs, and a 401(k) savings plan with company match.

About the Role

The Call Center Representative will be responsible for providing exceptional service to our members, answering phone calls, and resolving account-related inquiries. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer phone calls and respond to member inquiries in a professional and courteous manner.
  • Resolve account-related issues and provide solutions to members.
  • Maintain accurate records and data entry as necessary.
  • Work collaboratively with other departments to achieve service quality standards.
  • Develop sound solutions and make on-the-spot decisions to meet member needs.
Requirements

We are seeking a highly motivated and goal-oriented individual with strong communication and interpersonal skills. A high school diploma is required, and two years of experience in a call center or customer service role is preferred.

NuMark Credit Union is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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