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Patient Support Center Representative

2 months ago

Joliet, Illinois, United States Allied Health Solutions Medical Group Full time
Benefits:
  • 401(k) matching
  • Company gatherings
  • Attractive salary
  • Dental coverage
  • Health coverage
  • Career advancement opportunities
  • Paid leave
  • Training and development programs
  • Vision coverage
Benefits/Perks
  • Competitive pay
  • Paid time off
  • Opportunities for career growth
  • Medical, dental, and vision insurance
  • 401K plan
  • Paid holidays
Job Overview
We are looking for a Medical Call Center Representative to become part of our team. In this position, you will engage with patients and other callers to assess their needs, process requests, address complaints, and offer effective solutions to ensure a positive customer service experience with our organization. The ideal candidate should be personable, technologically proficient, and capable of maintaining composure in high-pressure situations.

Key Responsibilities
  • Handle a significant volume of incoming calls and emails
  • Determine the purpose of the customer's call, gather pertinent information, and provide appropriate solutions
  • Utilize prepared scripts for various customer service inquiries
  • Employ best practices in customer service to build rapport and foster relationships with clients
  • Record all customer interactions accurately
  • Achieve individual and team performance targets
  • Participate in training sessions to keep skills and knowledge current
  • The representative must be adept at multitasking in a calm and efficient manner, show adaptability towards new projects and protocols, and contribute to a positive team atmosphere
  • Communications may involve actions such as: connecting callers to suitable medical resources effectively; assisting patients with appointment scheduling through appropriate channels; educating patients about provider/hospital/community resources
  • Ability to compose reports, business correspondence, and procedural documents
  • Ability to present information effectively and respond to inquiries from patients, providers, and the general public
  • Other duties as assigned by management

Qualifications
  • High school diploma or GED; a college degree is preferred
  • Prior experience as a Customer Service Representative or in a related role is advantageous
  • Proficient in using computers and customer management software; familiarity with Microsoft Word and Excel is required
  • Exceptional phone and verbal communication skills
  • Knowledge of active listening techniques
  • Ability to perform well under pressure
  • Highly organized with the capability to prioritize tasks and manage time efficiently