Customer Service Representative

1 day ago


Joliet, Illinois, United States ID Logistics Full time
Job Description

As a Customer Service Representative at ID Logistics, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to provide prompt, courteous, and effective customer service, responding to inquiries, processing orders, and handling complaints in a professional manner.

Key Responsibilities:
  • Manage shipping and receiving processes within our system, collaborating with the Distribution Center Manager and Supervisors to ensure seamless operations.
  • Process billing and invoicing with tight turnaround times and attention to detail, resolving any issues that may arise.
  • Communicate effectively with customers and internal team members and management through email, phone, or in-person interactions.
  • Act as a liaison between the warehouse and the customer, administering accounts and handling invoicing and credit changes.
  • Adhere to corporate and site-specific Good Manufacturing Practices, enforcing them when necessary.
  • Observe all company safety rules and assist in enforcement as required.
  • Perform other duties as assigned by management.
Requirements:
  • High School Diploma or GED; or equivalent combination of experience and education; a Bachelor's degree in business or a related field is preferred.
  • 3 years of verifiable customer service experience.
  • Strong written and verbal communication skills.
  • Outstanding computer and data entry skills.
  • Proficiency in Microsoft Office suite.


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