Housekeeping Operations Supervisor

2 weeks ago


Buda, Texas, United States Hampton Inn & Suites Full time

Position Overview:

Role: Housekeeping Operations Supervisor

As a vital member of our team, you will oversee the housekeeping department, ensuring it adheres to the highest standards of cleanliness and sustainability, thereby enhancing guest satisfaction.

Career Advancement Opportunities:

With this role, you can progress to positions such as Executive Housekeeper, Assistant General Manager, or General Manager.

Key Responsibilities:

  • Recruit, train, and mentor staff, ensuring alignment with established brand standards and core values.
  • Conduct inspections of guest accommodations, communal areas, and property grounds to maintain cleanliness and safety.
  • Address guest inquiries regarding hotel policies and services, effectively resolving any complaints or concerns.
  • Monitor team performance to ensure operational efficiency and compliance with policies.
  • Create staff schedules based on occupancy levels and assign tasks accordingly.
  • Manage inventory levels and place orders to ensure timely supply procurement.
  • Complete necessary documentation related to departmental operations.
  • Track and communicate guest satisfaction scores to drive continuous improvement.
  • Develop and enforce departmental policies and procedures.
  • Adhere to sustainability practices in line with the company's environmental initiatives.
  • Maintain safe working conditions by following safety protocols and participating in safety committees.
  • Perform additional duties as assigned by management.

Qualifications:

  • High School diploma or equivalent preferred.
  • A minimum of two years of supervisory experience in housekeeping is required.

Work Environment:

  • Work hours may vary, including weekends and holidays.
  • Physical demands include prolonged standing, walking, lifting up to 25 pounds, and various movements such as bending and reaching.

Core Values:

We believe in valuing our people, striving for excellence, remaining adaptable, and taking ownership of our responsibilities.

About Us:

Hampton Inn & Suites is committed to being an equal opportunity employer, promoting diversity and inclusion in the workplace.



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