Service Manager

3 weeks ago


Portland, Oregon, United States American Rental Association Full time

Service Manager Role Overview

As a Service Manager at United Rentals, you will be responsible for leading a major maintenance enterprise within the Power/HVAC Division. This role involves supervising the preventative maintenance, trouble shooting, and repair of a variety of specialty rental equipment and support assets assigned to the Power/HVAC fleet to ensure safe operation and readiness for rental.

Key Responsibilities

  • Supervise Service Technicians, ensuring safety policies and procedures are followed at all times
  • Build strong customer relationships through the delivery of high quality and timely customer service
  • Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility
  • Manage the shop operating expenses
  • Lead, plan, measure and continuous improvement of all service and maintenance performance metrics

Requirements

  • 3-5 years of operations and shop management experience with background in repairing and maintaining the equipment stated above
  • Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems
  • Advanced knowledge of heavy equipment, the manufacturers' warranty process, and the work order / time spent accounting process
  • Experience on diesel, hydraulic and electrical systems that allows for independent assessment and diagnosis in most situations
  • Excellent customer service skills
  • Basic computer skills particularly with Microsoft Excel

About United Rentals

We're an award-winning company that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.

In addition to our health and financial plans, we also offer:

  • Early Wage Access through Payactiv (US Hourly Only)

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.



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