Sales and Service Manager
4 weeks ago
The Sales and Service Manager is responsible for delivering an exceptional member experience at 24 Hour Fitness, INC. This role ensures that all guests and members receive a well-rounded sales and service experience through a compelling approach of offering membership, fitness, and retail products and services.
Key Responsibilities
- Lead a team of Sales and Service Experts to provide members with a full complement of product and service offerings tailored to meet their individual needs.
- Develop and implement sales strategies to drive revenue growth and achieve sales targets.
- Partner with the General Manager to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
- Manage the overall performance, engagement, and personnel matters for Sales and Service team members.
- Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail, and member retention.
Requirements
- Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
- Possess a strong member-centric focus and is comfortable in engaging with members in person.
- Responds professionally to requests and inquiries from guests, members, and team members.
- Possesses strong organizational skills to execute and prioritize multiple tasks.
Preferred Qualifications
- Prior management experience in service sales industry leading 4-10 employees preferred.
- 1-2 years of experience in service sales preferred.
- Fitness industry experience preferred.
Physical Demands/Environmental Conditions
- Ability to work in club office; move about club floors and rooms.
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures.
- Ability to communicate telephonically with members.
- Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer database or email system.
- While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts.
- Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required.
- Able to work in a loud environment.
Travel Requirement
- Availability to travel 10% of the time to attend training and meetings.
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