Pool Service Operations Manager
3 days ago
We are seeking a highly skilled Service Manager to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for coordinating and scheduling swimming pool repair and maintenance crews, handling customer inquiries and complaints, and providing information about our products and services.
Responsibilities:
- Coordinate and schedule swimming pool repair and maintenance crews to ensure timely and efficient service delivery.
- Handle customer inquiries and complaints in a professional and courteous manner, providing solutions and resolving issues in a timely and effective way.
- Provide information about our products and services to customers, including features, benefits, and pricing.
- Troubleshoot and resolve product issues and concerns, working closely with customers to understand their needs and provide solutions.
- Document and update customer records based on interactions, ensuring accurate and up-to-date information.
- Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest technologies and techniques.
Qualifications:
- Previous experience in customer service, sales, or other related fields, with a proven track record of providing exceptional customer service and support.
- Ability to build rapport with clients, understand their needs, and provide solutions that meet their expectations.
- Ability to prioritize and multitask, managing multiple customer interactions and tasks simultaneously.
- Positive and professional demeanor, with excellent written and verbal communication skills.
About Christman Pool Service:
We value safety, quality, and efficiency, prioritizing the safety of our employees and clients and taking pride in delivering high-quality workmanship. As an employee of our company, you have the opportunity to learn a trade from a team of experienced, knowledgeable professionals, working in a collaborative and supportive environment that encourages learning, growth, and innovation.
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