Banquet Operations Manager

1 week ago


Dearborn, Michigan, United States Henry Ford Company Full time

Job Summary:

The Henry Ford is seeking a highly skilled and experienced Banquet Manager to join our team. As a Banquet Manager, you will be responsible for the execution of catered events, ensuring that all guest expectations are met and exceeded.

Key Responsibilities:

  • Oversee the coordination of banquet staff, including Banquet Captains, Stewards, Bartenders, and Servers, to ensure seamless event execution.
  • Develop and implement banquet packets for staff, highlighting event timelines, equipment needs, job responsibilities, and special requests or dietary restrictions.
  • Collaborate with the Culinary team to ensure timely and efficient production of events.
  • Communicate with the Sales Team to determine proper floor plans, meeting notes, and special requests or needs prior to each function.
  • Provide exceptional customer service to clients throughout the event, ensuring that all expectations are met and exceeded.
  • Work closely with the Senior Banquet Manager to order special beverage requests or equipment rentals as needed.
  • Ensure the highest standards of presentation, preparation, and service are met in conjunction with the Culinary and Sales Teams.
  • Handle guest issues professionally and follow proper protocol for any alcohol-related incidents.
  • Assist with labor and wage cost controls, as well as monitoring inventories, stock supply orders, and service equipment needs.
  • Contribute to the development of continuous staff education and conduct performance reviews for part-time staff.
  • Assist with the review and revision of Banquet Department policy and procedural manuals for part-time staff.

Requirements:

  • Four or more years of banquet/catering experience required.
  • High school diploma or GED, Bachelor's degree preferred.
  • Flexibility with scheduling and open availability on weekends.
  • Strong verbal and written communication skills.
  • Teamwork-oriented.
  • Maintains a good energy level.
  • Detailed-oriented and organized.
  • Professional.
  • Ability to work under pressure.
  • Good time management skills.


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