Field Support Representative

5 days ago


San Leandro, California, United States Econolite Group, Inc. Full time
About the Role

We are seeking a highly skilled Field Support Representative to join our team at Econolite Group, Inc. As a key member of our support team, you will provide technical assistance to our local and regional sales offices, ensuring seamless support for our customers in Southern California.

Key Responsibilities
  • Technical Support: Provide expert technical support to customers, including product hardware and software applications setup, systems installation, and troubleshooting.
  • Customer Communication: Effectively communicate with customers, sales teams, and distribution networks to ensure timely and accurate support.
  • Knowledge and Training: Develop and maintain in-depth knowledge of Econolite's products, including traffic signal operations, telecommunications, and Intelligent Transportation Systems.
  • Industry Events: Participate in industry trade events, installing Econolite solutions and providing technical sales information to customers and prospects.
  • Training and Mentoring: Train and mentor Field Support Representatives on products, installation, troubleshooting, and interpreting plans and specifications.
Requirements
  • Education and Experience: Minimum two-year degree in electronics or comparable work experience; four-year degree preferable.
  • Technical Skills: Proficient in Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents.
  • Certifications: Ability to pass IMSA Traffic Signal Field Technician certification (IMSA Level 2) within six months of hire.
  • Physical Demands: Ability to stand, walk, squat, and bend at the waist for extended periods, work in various outdoor weather conditions, and lift up to 40 pounds.
What We Offer

We offer a competitive salary range of $55.00 per hour, plus benefits. Our company is committed to providing a safe and inclusive work environment, and we are an equal opportunity employer.



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