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Junior Client Relationship Coordinator

2 months ago

London, Kentucky, United States DreamCrafters Management Full time
Position Overview

At DreamCrafters Management, we prioritize our valued clients and align with their aspirations for growth. Our achievements in fostering enduring and fruitful business partnerships stem from the unwavering commitment of our Client Relations and Customer Service Team. Their relentless pursuit of excellence in client service has significantly enhanced the quality of our client interactions. As we prepare for our client's forthcoming expansion, we are eager to augment our Client Relations and Customer Service Team. If you are a collaborative individual with a passion for nurturing relationships and a genuine desire to support others, the Junior Client Relationship Coordinator role is an ideal fit for you.

Key Responsibilities:

  • Develop and sustain long-term business and client partnerships.
  • Recognize, address, and offer solutions to client issues and inquiries.
  • Facilitate open communication among our clients, their customers, and our Junior Client Relationship Coordinator Team.
  • Leverage product expertise to promote additional products and services as necessary, assisting our sales team in acquiring new clients.
  • Deliver personalized purchasing experiences and exceptional customer service to clients.
  • Collaborate with the sales team to ensure order processing is completed and installation schedules are established.
  • Record client contact details, verify the accuracy of purchase orders, and relay all information to our Senior Client Relationship Coordinators.
  • Work in tandem with fellow Junior Client Relationship Coordinators and other Customer Service and Sales team members to ensure all sales objectives are achieved.

Ideal Candidate Profile:

  • High School Diploma or equivalent certification is required.
  • Bachelor's Degree in Business Administration, Communications, Marketing, or related fields is preferred.
  • 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or similar areas is preferred.
  • People-oriented with a passion for relationship building.
  • Charismatic and approachable demeanor that resonates with fellow Junior Client Relationship Coordinators and other Customer Service team members.
  • Results-oriented and self-driven to enhance interpersonal skills.
  • Exhibits active listening skills and empathy towards client concerns.
  • Solution-focused and proactive in addressing unforeseen challenges.

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