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Technical Support Specialist
2 months ago
Salary:
As the IT Support Analyst at EdgeUno, you will play a crucial role in our organization, concentrating on IT assistance, logistics, and data center management. This entry-level role presents an exciting opportunity for a driven individual with a constructive mindset to contribute to our telecommunications logistics operations.
Technical Assistance:
Deliver support to end-users by addressing hardware and software challenges.
Help maintain and troubleshoot IT equipment and systems.
Collaborate with the IT department to ensure the effective operation of technology infrastructure.
Data Center Management:
Assist with tasks related to data center oversight, including server upkeep, upgrades, and troubleshooting.
Support the deployment and management of IT systems within the data center environment.
Monitor and respond to alerts and incidents impacting data center functionality.
Logistics Coordination:
Work with logistics teams to implement IT solutions.
Oversee IT equipment shipments, inventory management, and tracking.
Documentation Management:
Ensure accurate and current documentation of IT systems, configurations, and procedures.
Contribute to the creation of IT documentation for training purposes.
Team Collaboration:
Engage closely with cross-functional teams to identify IT requirements within telecommunications logistics operations.
Collaborate with vendors and internal stakeholders to provide seamless IT support.
- Proactive and positive attitude with a desire to learn in a dynamic environment.
- Strong analytical skills with the capability to troubleshoot IT issues efficiently.
- Basic understanding of IT systems, networks, and telecommunications technologies.
- Familiarity with data center operations, including server maintenance and monitoring.
- Excellent communication skills, both written and verbal in English; Spanish/Portuguese is advantageous.
- Able to work collaboratively and effectively in a team-oriented setting.
- Adaptability and flexibility to meet the changing demands of the telecommunications sector.
- Previous experience or coursework in IT-related disciplines is beneficial.
At EdgeUno, we offer a competitive salary package, opportunities for professional development and training to help you achieve your career aspirations, and a supportive environment where you can express yourself, share your ideas, and build meaningful partnerships. We seek individuals who share our enthusiasm for innovation and our dedication to delivering a comprehensive experience for cloud, gaming, streaming, and content companies aiming to expand in Latin America with a customer-first approach.
