Hotel Guest Services Representative

7 days ago


Schaumburg, Illinois, United States Extended Stay America Full time
About the Role

This is an excellent opportunity to join our dynamic team as a Customer Service Liaison. In this role, you will be responsible for handling guest inquiries, resolving issues, and providing information about our hotel's services and facilities.

You will work closely with other departments to ensure seamless delivery of services, maintaining high standards of quality and hospitality. If you have a strong passion for customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities
  • Greet and welcome guests, providing accurate information about our hotel's services and facilities.
  • Handle guest inquiries and resolve issues efficiently and effectively.
  • Process guest check-ins and check-outs, ensuring all necessary paperwork is completed accurately.
  • Assist guests with luggage and other requests, maintaining a high level of customer satisfaction.
  • Collaborate with other departments to ensure smooth delivery of services.
Requirements
  • A minimum of 1 year experience in customer-facing roles, preferably in hospitality.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Familiarity with property management systems and front desk software.
  • High school diploma or equivalent required.
What We Offer

We offer a competitive salary range of $35,000 - $45,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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