Guest Services Representative

6 days ago


Schaumburg, Illinois, United States Extended Stay America Full time

As a Guest Services Representative at Extended Stay America, you will be responsible for providing exceptional customer service to our guests. Your role will include registering guests, making and modifying reservations, and handling hotel operations.

About the Job

This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our guests. If you are passionate about delivering outstanding guest service and have excellent communication skills, we want to hear from you

Key Responsibilities:

  • Register guests and handle check-ins and check-outs efficiently
  • Maintain high standards of personal appearance and grooming
  • Provide attentive, courteous, and efficient service to all guests
  • Handle requests for information, mail, and messages in an efficient and courteous manner
  • Be aware of all rates, packages, and special promotions
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system
  • Perform other duties as assigned

What We Offer:

  • A competitive salary of $40,000 - $50,000 per year
  • The opportunity to work with a leading hospitality company
  • A dynamic and supportive team environment

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Familiarity with hotel operations and software systems preferred


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