Corporate Account Support Specialist

2 weeks ago


Milwaukee, Wisconsin, United States Day Wireless Systems Full time
Job Overview Location Remote Compensation $28.00 per hour Position Summary

The primary responsibility of a Corporate Account Support Specialist is to oversee designated major accounts while providing assistance to Sales Representatives and Service Managers. This role involves generating additional customer quotes and seeking new business opportunities. The work environment is dynamic, necessitating exceptional customer service abilities and the capacity to manage multiple tasks concurrently, where precision and meticulous organization are paramount.

Key Responsibilities:

  • Oversee assigned accounts and address quote and customer service inquiries
  • Timely identification and resolution of issues
  • Collaborate with the Government sales team to ensure accurate quotations for assigned accounts
  • Follow up to confirm all inquiries and concerns are addressed
  • Handle incoming Sales calls and assist customers as needed
  • Conduct light outbound calls to designated accounts
  • Manage orders ensuring correct pricing and product availability
  • Participate in new product training as required
  • Effectively communicate the value of our products and services
  • A basic understanding of radio concepts and a moderate familiarity with general wireless technology is advantageous
  • Occasional travel with Sales Representatives for client meetings
  • Additional duties as assigned
Qualifications

Essential Experience:

  • Ideal candidates will have business-to-business sales experience
  • A minimum of 2 years in high-level account management, customer service, telemarketing, or phone support roles
  • Proficiency in Outlook, Excel, and familiarity with database software such as NetSuite and UltiPro is beneficial
  • Experience in selling products or services via phone is required
  • Prior experience in selling technical products is a plus


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