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Sales Support Specialist
2 months ago
About Trane Technologies:
At Trane TechnologiesTM, we are committed to developing innovative climate solutions that enhance the quality of life and protect the environment. Our businesses, including Trane and Thermo King, strive to create a sustainable world through our groundbreaking technologies and services. We believe in empowering our team to tackle global challenges and foster a brighter future for all.
Why Join Us:
Become a vital part of our mission to elevate customer satisfaction and contribute to our success.
Role Overview:
As a Sales Support Specialist, you will serve as a trusted partner for our clients, ensuring their requirements are addressed efficiently and effectively. Your role will be crucial in resolving any inquiries related to products or services, ensuring the prompt delivery of exceptional solutions. With a focus on detail, your tasks will include managing customer orders, responding to queries, and providing high-quality support to enhance customer satisfaction and drive future sales. A successful Sales Support Specialist will possess a strong understanding of our offerings, meet sales objectives, and manage order processes diligently.
Work-Life Balance:
We offer comprehensive benefits starting on DAY ONE for you and your family, including health insurance and wellness programs designed to support your overall well-being. Our family-building benefits encompass fertility coverage and adoption/surrogacy assistance. Additionally, we provide a 401K match of up to 6%, along with an extra 2% core contribution, totaling up to 8% in company contributions. Enjoy paid time off, including support for volunteer activities and parental leave, as well as educational opportunities through our training programs, tuition assistance, and student debt support.
Key Responsibilities:
- Engage proactively with customers via phone, taking the initiative to fully understand their needs and deliver timely solutions.
- Collaborate with Account Managers to service accounts and drive revenue growth.
- Identify potential sales opportunities for Account Managers and the District, continuously seeking ways to add value for customers.
- Enhance sales by maintaining up-to-date knowledge of our product portfolio and demonstrating technical expertise to provide compelling customer value propositions.
- Drive sales by recognizing related product needs and informing customers about promotions and additional product lines.
- Determine the best approach to resolve issues while ensuring customer satisfaction in accordance with company policies.
- Conduct outbound calls to promote new products.
- Execute quote and order management processes with precision to expedite fulfillment and ensure customer satisfaction.
Qualifications:
- GED or High School Diploma required.
- Experience in inside sales, retail, or a related field preferred.
- Background in a fast-paced, customer-focused environment emphasizing service, continuous improvement, and safety.
- Proven ability to build customer relationships and maintain professionalism in challenging situations.
Compensation:
Starting at $44,500, with potential for a monthly incentive plan of 15%. Total Target Cash includes a combination of fixed salary and uncapped sales commissions, which can grow with a successful employee's performance.
Equal Opportunity Employer:
We are proud to offer competitive compensation and comprehensive benefits. We are an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, or any legally protected status.
