Corporate Account Support Specialist
2 weeks ago
Job Overview:
The primary responsibility of a Business Account Support Representative (BASR) is to oversee a designated large account(s) while providing assistance to Sales Representatives and Service Managers. This role involves managing customer quotes for additional services and seeking opportunities for new business.
Work Environment:
This position operates in a dynamic and fast-paced setting, necessitating exceptional customer service abilities and the capacity to juggle multiple projects simultaneously. Accuracy, attention to detail, and organizational skills are paramount.
Career Development:
The BASR role offers a pathway to transition into Outside B2B Sales for those interested in advancing their careers.
Key Responsibilities:
1. Manage assigned accounts and respond promptly to quote and customer service inquiries.
2. Identify and resolve issues efficiently.
3. Collaborate with the Government sales team to provide accurate quotes for assigned accounts.
4. Ensure all questions and concerns are addressed through follow-up communications.
5. Handle inbound sales calls and assist customers with their requirements when feasible.
6. Conduct light outbound calls to assigned accounts.
7. Manage orders ensuring correct pricing and product availability.
8. Participate in new product training sessions as necessary.
9. Clearly communicate the value proposition of our products and services.
10. A foundational understanding of radio concepts and a moderate grasp of general wireless technology is advantageous.
11. Occasionally accompany Sales Representatives on sales calls.
12. Perform other duties as assigned.
Qualifications:
1. Ideal candidates will have business-to-business sales experience.
2. A minimum of 2 years in high-level account management, customer service, telemarketing, or phone support roles is preferred.
3. Proficiency in Outlook, Excel, and familiarity with database software such as NetSuite and UltiPro is beneficial.
4. Experience in selling products or services over the phone is essential.
5. Previous experience in selling technical products is a plus.
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