Senior Business Technical Support Specialist

4 days ago


Pierre, South Dakota, United States Humana Full time
About the Role

We are seeking a highly skilled Senior Business Technical Support Professional to join our team at Humana. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our business systems and processes.

Key Responsibilities
  • Analyze and resolve complex technical issues related to business operations, including system updates, data analysis, and compliance with regulatory requirements.
  • Provide expert-level support for handling and analyzing large datasets, including financial information and commission payments.
  • Collaborate with cross-functional teams to develop and implement processes that ensure data accuracy and integrity.
  • Make decisions regarding work methods and processes, exercising independent judgment and decision-making skills.
  • Research and analyze financial information to support internal and external audit activities.
  • Act as a subject matter expert for commission payments and compliance-related issues.
  • Set up and audit contracts in our systems to ensure accuracy and compliance.
  • Multitask and prioritize workload to meet deadlines and deliver high-quality results.
Requirements
  • Bachelor's degree or equivalent experience.
  • 5+ years of technical experience, with a focus on business operations and data analysis.
  • 1+ years of experience in financial analysis and reporting.
  • Comprehensive knowledge of Microsoft Office applications, including Excel and Access.
  • Proficient in VBA, SQL, and SQL Server, including SSIS.
  • Strong attention to detail and investigative skills.
  • Experience working with large datasets and data analysis tools.
  • Ability to partner with peers to review needs and possible solutions.
Preferred Qualifications
  • Master's degree in business administration or a related field.
  • Experience working with insurance data and healthcare data.
  • Experience working in multiple systems simultaneously.
  • Experience with SSMS and other object-oriented coding languages.
About Humana

Humana is a leading health and well-being company that is committed to putting health first for our teammates, customers, and communities. We offer a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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