Technical Service Specialist
2 weeks ago
Recognized as the #1 Service Provider in the United States multiple times, we are committed to excellence.
************Standard working hours: Monday - Friday, 8 A.M. - 5 P.M.*********** Competitive Salary · Comprehensive Benefits · Opportunities for Career Growth Group Health ~ Cafeteria Plan ~ Group Dental ~ Life Insurance ~ 401(k) Matching
****PROVIDED TRAINING + TOOLS****
Job Overview
Join us as a Technical Service Specialist. In this role, you will deliver essential technical maintenance and support to our clients in the field. Your expertise will be crucial in troubleshooting and repairing equipment, performing preventive maintenance, and ensuring exceptional customer service. You will collaborate with a team dedicated to upholding the highest service standards.
Compensation Details
$20/hr - $25/hr Based on experience
Benefits
Paid training & tools provided, laptop, mileage reimbursement & home every night
Key Responsibilities
1. Inspect, troubleshoot, and repair copiers, scanners, and multifunctional printers (MFPs) at client locations.
2. Conduct regular maintenance and inspections to ensure optimal machine performance.
3. Respond promptly to client service requests.
4. Analyze client issues and deliver effective solutions.
5. Install and configure new hardware and software as required.
6. Provide on-site training for end users.
7. Maintain an inventory of spare parts and supplies.
8. Document client information, service calls, and equipment history.
9. Stay informed about new products and technologies.
Preferred Qualifications
1. Ability to deliver technical service and support to clients.
2. Familiarity with various copier, scanner, and MFP models.
3. Strong troubleshooting and problem-solving abilities.
4. Capability to diagnose and repair electronic, mechanical, and software issues.
5. Proficiency in reading technical manuals and diagrams.
6. Physical ability to lift and move copiers and other equipment.
7. Effective communication skills with clients.
8. Basic knowledge of computers and networking.
9. Ability to provide user training.
10. Strong customer service orientation.
11. Capacity to work independently.
12. Valid driver's license and clean driving record.
Performance Evaluation
Performance will be assessed periodically, with an annual review to discuss past performance and future objectives.
Compensation details: $20 - $25 Hourly Wage
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