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Technical Support Specialist

2 months ago

Pierre, South Dakota, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Field Support Specialist 3 to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers and field personnel.

Key Responsibilities:

  • Provide first-line technical support for hardware, software, software applications, and networking issues.
  • Deliver exceptional customer satisfaction through effective technical support and service programs.
  • Coordinate resources, problem resolution, and problem escalation to ensure timely and effective issue resolution.
  • Proactively identify and solve a wide range of technical problems.
  • Work closely with customers and field personnel to understand their technical needs and provide tailored support solutions.

Requirements:

  • 3 years of relevant experience in technical support or a related field.
  • BA/BS degree in a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

About Oracle:

Oracle is a world leader in cloud solutions, committed to expanding our inclusive workforce and promoting diverse insights and perspectives. We offer a highly competitive suite of employee benefits and encourage employees to give back to their communities through our volunteer programs.

Equal Employment Opportunity:

Oracle is an Equal Employment Opportunity Employer and welcomes applications from qualified candidates with disabilities. We are committed to including people with disabilities at all stages of the employment process.