Call Center Reservation Agent
1 week ago
We are seeking a highly skilled and customer-focused Call Center Reservation Agent to join our team at Grand Sierra Resort. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, handling incoming calls, and ensuring a seamless booking experience.
Key Responsibilities- Respond to guest inquiries in a positive and clear manner
- Answer questions and offer assistance to provide guest satisfaction
- Relay accurate information to guests regarding hotel services, directions, and local attractions
- Book, cancel, or modify room reservations as per guest requests
- Make deposits, check email, and perform other administrative tasks
- Excellent customer service skills
- Ability to multi-task between software programs
- 2 years of customer service experience
- High school diploma or GED required, college degree preferred
- Ability to speak, read, write, and understand English
Work performed indoors in a climate-controlled environment. The noise level is moderate, and occasional exposure to odor and secondhand smoke may occur.
What We OfferAs a Call Center Reservation Agent at Grand Sierra Resort, you will have the opportunity to work in a fast-paced environment, develop your customer service skills, and contribute to the success of our team.
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Call Center Reservation Agent
1 week ago
Reno, Nevada, United States HG Staffing LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Call Center Reservation Agent to join our team at Grand Sierra Resort. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, handling incoming calls, and ensuring a seamless booking experience.Key ResponsibilitiesRespond to guest...
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Customer Service Reservation Specialist
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Reno, Nevada, United States Grand Sierra Resort & Casino Full timePosition OverviewThe Grand Sierra Resort & Casino is seeking dedicated individuals to join our team as Reservation Specialists. In this role, you will assist guests in securing their accommodations and ensuring a memorable experience.Key ResponsibilitiesHandle incoming inquiries regarding reservations and provide accurate information.Assist customers in...
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Customer Service Reservation Specialist
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Reno, Nevada, United States Grand Sierra Resort & Casino Full timePosition OverviewThe Grand Sierra Resort & Casino is seeking dedicated individuals to join our team as Reservation Specialists. In this role, you will assist guests in securing their accommodations at our premier resort.Key ResponsibilitiesHandle incoming inquiries from potential guests regarding reservations.Provide exceptional customer service by guiding...
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Customer Service Reservation Specialist
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Reno, Nevada, United States Grand Sierra Resort and Casino Full timeSUMMARY The Grand Sierra Resort and Casino seeks dedicated reservation specialists to assist guests in planning their perfect stay. Working in a dynamic call center environment, our reservation specialists handle incoming inquiries, providing friendly and efficient service to help guests find the ideal accommodations. They offer tailored suggestions for...
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Customer Service Representative
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