Call Center Reservation Agent

1 week ago


Reno, Nevada, United States HG Staffing LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Call Center Reservation Agent to join our team at Grand Sierra Resort. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, handling incoming calls, and ensuring a seamless booking experience.

Key Responsibilities
  • Respond to guest inquiries in a positive and clear manner
  • Answer questions and offer assistance to provide guest satisfaction
  • Relay accurate information to guests regarding hotel services, directions, and local attractions
  • Book, cancel, or modify room reservations as per guest requests
  • Make deposits, check email, and perform other administrative tasks
Requirements
  • Excellent customer service skills
  • Ability to multi-task between software programs
  • 2 years of customer service experience
  • High school diploma or GED required, college degree preferred
  • Ability to speak, read, write, and understand English
Working Conditions

Work performed indoors in a climate-controlled environment. The noise level is moderate, and occasional exposure to odor and secondhand smoke may occur.

What We Offer

As a Call Center Reservation Agent at Grand Sierra Resort, you will have the opportunity to work in a fast-paced environment, develop your customer service skills, and contribute to the success of our team.



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