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Customer Service Representative

2 months ago

Reno, Nevada, United States Grand Sierra Resort and Casino Full time
Grand Sierra Resort and Casino is seeking a skilled Reservation Agent to join our team. As a Reservation Agent, you will be responsible for providing exceptional customer service to our guests, answering their inquiries, and assisting them with their room reservations.

**Key Responsibilities:**

* Respond to guest inquiries in a timely and professional manner
* Assist guests with their room reservations, including booking, canceling, and modifying reservations
* Provide accurate information to guests regarding hotel services, directions, and local attractions
* Use multiple software programs to manage room reservations, PBX, and event ticketing
* Work effectively in a fast-paced environment and multitask between multiple software programs

**Requirements:**

* 2 years of customer service experience
* Excellent verbal and written communication skills
* Ability to work well under pressure and multitask
* High school diploma or equivalent required, college degree preferred
* Must speak, read, write, and understand English
* Ability to speak Spanish preferred but not required

**Working Conditions:**

* Work performed indoors in a climate-controlled environment
* Moderate noise level
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

**Work Schedule/Hours:**

* Must be flexible to work occasional hours outside of normal business hours