Customer Service Representative

2 months ago


Reno, Nevada, United States Peppermill Reno Full time
Peppermill Reno is seeking a skilled Reservation Agent to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests.

Responsibilities:

* Provide professional and courteous service to guests
* Respond to guest inquiries and resolve issues in a timely and efficient manner
* Maintain accurate records of guest interactions and transactions
* Work effectively in a fast-paced environment with high call volume
* Adapt to changing circumstances and priorities

Requirements:

* Previous experience in a hotel or call center environment
* Strong communication and interpersonal skills
* Ability to work varying schedules to meet business needs
* Proficiency in programs such as LMS, CMS, Outlook, and Excel
* A fun attitude, contagious smile, and desire to work with people

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

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