Customer Service Operations Leader

2 weeks ago


New Braunfels, Texas, United States Burlington Full time

At Burlington, we celebrate the diverse elements that enhance our communities where we live and work each day. If you aspire to advance your retail career within a supportive and inclusive organization, consider joining us as a Burlington Stores **Full-Time Customer Service Operations Leader**.

As a Customer Service Operations Leader, you will play a vital role in the store leadership team, collaborating closely with Store Management in the realms of Merchandising, Customer Engagement, Operations, and Human Resources. This leadership role serves as a pathway to a management position within our growing organization. Are you a proactive individual with the capability to oversee store operations efficiently and effectively? If you are a proven leader who recognizes the importance of fostering strong teams and partnerships to achieve results, this opportunity is tailored for you.

**Core Values at Burlington:**

+ Drive Results

+ Trust & Respect Each Other

+ Build Teams & Partnerships

**Benefits Offered by Burlington:**

+ Opportunities for Growth

+ Competitive Compensation

+ Flexible Scheduling

+ Associate Discounts ranging from 15-30%

+ Comprehensive Medical, Dental, and Vision Coverage

+ Employee Assistance Programs

+ Life and Disability Insurance

+ Paid Time Off

+ Paid Holidays

+ 401(k) Plan

**Key Responsibilities:**

+ Oversee all store operations and associates while acting as Manager on Duty.

+ Enhance sales performance through training, development, and coaching of team members.

+ Ensure safety for both customers and associates by adhering to company policies.

+ Foster a diverse culture rooted in teamwork and collaboration.

+ Address issues and concerns, making informed decisions while supervising front-end operations to guarantee exceptional, friendly, and professional customer service at all times.

+ Support our Asset Protection strategies to minimize loss.

+ Assist in the recruitment, interviewing, and onboarding of new team members.

+ Participate in weekly workload planning sessions.

+ Promote Community Relations involvement through company initiatives and partnerships.

+ Coordinate meal and break periods while monitoring schedule adherence.

**Qualifications:**

+ Minimum of 1 year of supervisory experience in an off-price, big box, or specialty retail environment.

+ Strong interpersonal skills with a positive and engaging demeanor.

+ Ability to work a full-time schedule, including evenings, weekends, and holidays as necessary.

+ Capability to move, handle, and lift store merchandise weighing 40 lbs. or more, along with the ability to stand and walk for extended periods.

At Burlington, we are expanding our store locations nationwide to offer you even more opportunities to enjoy our exceptional prices on the brands and styles you love. As we grow, you can too through various training and development opportunities.

**Join our team. You will appreciate it here.**

You will receive a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes comprehensive medical, dental, and vision coverage, including life and disability insurance. Full-time associates may also qualify for up to 12 days of paid time off annually, up to 8 paid holidays, and a 401(k) plan. We are a rapidly growing brand that provides a variety of training and development opportunities for our associates to advance with us.

Our store teams work diligently and enjoy their time together. Burlington associates make a significant impact in the lives of customers, colleagues, and the communities where we live and work each day.



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