Customer Service Representative

1 week ago

New Braunfels, Texas, United States TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to protect and grow our clients' brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Content Moderation Rater. As a Content Moderation Rater, you will be responsible for providing exceptional customer service and support to our clients' customers, troubleshooting software and device issues, and delivering fast and customized solutions.

Key Responsibilities
  • Assist our community and help resolve inquiries empathetically, accurately, and on time
  • Become and remain knowledgeable about products and community standards
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal, and written communication skills, and most importantly, empathy
  • Display a strong bias to doing what's right for our community in support of our mission
Qualifications/Key Competencies
  • Impeccable communication and writing skills
  • General curiosity about how and why things work the way they do
  • Ability to quickly learn and articulate technical concepts
  • Ability to empathize with users and convey confidence through written interactions
  • Well-versed in chat and email etiquette, with a fine-tuned attention to detail
  • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
  • 1+ years customer service experience
About Us

We are a collective of highly capable humans who understand how to deploy technology and data to best serve our clients' purposes. From digital customer experience to content security, AI operations, consulting, and more, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology.

What We Offer
  • Outstanding medical, dental, vision, and prescription plans
  • 401k match
  • Pet insurance
  • In-house wellness coaches
  • Hundreds of discounts with the brands you love and use
TaskUs Culture

We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO Statement

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

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