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Director, Field Services Operations Manager

2 months ago

Tysons Corner, Virginia, United States Energy Vault Full time
About the Role

We are seeking a highly experienced and skilled Director, Field Services to join our team at Energy Vault. As a key member of our organization, you will be responsible for managing a portfolio of projects executed by Energy Vault where we have warranty obligations or hold Long-Term Service Agreements (LTSA) contracts.

Key Responsibilities
  • Manage a portfolio of projects which could include multiple technologies both generation and storage
  • Lead negotiation of LTSA contracts with customers with assistance from procurement and legal and flow down scope of works with relevant Terms and Conditions for subcontractors, service providers, and equipment suppliers
  • Develop and launch a training program for field service technicians and managers
  • Develop and launch a materials and tools tracking and inventory system
  • Develop and train team to lead Root Cause Analysis (RCA) process to troubleshoot issues and mitigate failures
  • Support product and project engineering teams in development of maintenance manuals and budgets
  • Manage service providers and equipment suppliers ensuring maintenance requirements are being completed to maintain equipment uptime and availability per contract terms
  • Develop performance Key Performance Indicators (KPIs) and work with asset management team to build into performance analytics and reporting cadence
  • Develop best practices and tools for service execution and management
  • Develop best Environmental, Health, and Safety (EHS) practices as applicable to services and ensure policies and procedures are followed
Requirements
  • Advanced degree in Engineering (Mechanical or Electrical) with management experience
  • Minimum 8 years of experience in management of services and operations in renewable power generation or service-focused organization that includes electrical, controls, and network communication systems
  • Strong negotiation, facilitation, risk management, and consensus-building skills
  • Knowledge of general and national codes and standards applicable to medium voltage power systems, Solar Energy, or Energy storage systems is a plus
  • Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts
  • Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality
  • Must possess a valid driver's license with a driving record
  • Must be able to travel to domestic locations as needed per project
  • Demonstrated professional appearance and conduct
  • Work will be performed in a standard office environment, in front of a computer monitor, and will involve sitting, bending, standing, walking, typing, and reaching
  • Comfortable thriving in fast-paced, rapid growth environments
  • A passion for sustainability, our mission, and our vision is a bonus
What We Offer
  • Annual bonus plan
  • Restricted Stock Units (RSUs)
  • 401K employer matching
  • Comprehensive medical, dental, and vision plans for employees and family
  • Flexible Spending Account
  • Company-paid Life insurance, Short- and Long-term disability insurance
  • Generous holiday allowance
  • Flexible time off plus sick leave
  • Reimbursement for home office equipment, phone, and internet expenses