International Field Operations Specialist

4 days ago

Tysons Corner, Virginia, United States Alarm Incorporated Full time
Job Title:

International Field Engineer

Job Summary:

We are seeking an experienced International Field Engineer to join our team. As a key member of our International Field Operations team, you will be responsible for delivering world-class smart security, video, home automation, and other state-of-the-art solutions to international markets. You will analyze customer requirements, create and demonstrate tailored solutions, and provide product and project support throughout the sales and implementation process.

Key Responsibilities:
  • Collaborate with Sales, Technical Account Management, Project Management, and International Support teams to gather field requirements.
  • Work closely with the technology team to define, design, and deliver solutions tailored to international market needs.
  • Participate in customer-facing activities, including solution demonstrations, roadmap discussions, proof of concept deployments, customer events, and tradeshows.
  • Establish and maintain professional relationships with key international stakeholders, demonstrating a comprehensive understanding of their unique needs and challenges.
  • Engage in technical and project-related discussions during the sales cycle to secure deals, ensure smooth onboarding, and maintain ongoing satisfaction of international clients.
  • Stay up-to-date on industry trends, competitor offerings, and regional regulations to ensure Alarm.com solutions remain competitive in international markets.
  • Travel, as required, to support international clients, conferences, and partner events.
  • Manage international priorities, focusing on delivering products and features that contribute to the achievement of global and strategic business development goals.
  • Collaborate with product management and engineering teams to influence product roadmaps based on international market needs.
  • Present work outcomes and proposals for future initiatives to a diverse audience, ranging from analysts to C-suite executives.
Requirements:
  • B.S./M.S. in Engineering, Operation Research, Technology, or equivalent experience.
  • Strong knowledge of smart security, home automation, or IoT systems, including hardware, software, and networking components.
  • Experience with international project management, preferably with a focus on technology deployment.
  • 3 years of technical proficiency is required, or equivalent experience.
  • Excellent communication skills, with the ability to build great relationships and convey rationale.
  • Excellent problem-solving skills, with the ability to break down complex concepts/problems and attention to detail.
  • Empathy, with a focus on understanding users and empowering them.
  • A highly iterative problem-solving process, with the ability to move fast, listen, and adapt.
  • Extraordinary ability to take on open-ended problems in unstructured environments.
  • Ability to think creatively and define product and customer needs.
  • Demonstrate ability to handle multiple tasks and projects concurrently, while adhering to strict timelines.
  • Willingness to adapt to a constantly evolving industry and capability to work in a dynamic, fast-paced environment.
  • Process engineering, Product Owner, or Scrum Master experience is a plus.
  • Fluency in multiple languages is highly desirable.
Why Work for Alarm.com?

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. We are seeking individuals who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

Company Benefits:

Alarm.com offers competitive pay and benefits, including subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure.

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