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Account Growth Manager
2 months ago
**About Chargezoom**
Chargezoom is a rapidly expanding software company that specializes in delivering innovative payment solutions. Our mission is to simplify internal financial processes and empower small businesses to save time, money, and achieve their goals through our cutting-edge software products and seamless accounting software integrations.
**Job Summary**
We are seeking a highly motivated and experienced Customer Experience Manager to join our Retention Team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their success with our platform, and identifying opportunities for growth and improvement.
**Key Responsibilities**
- Provide product support to customers after their initial onboarding period
- Engage with users who are experiencing issues to help resolve them efficiently
- Educate clients on the Chargezoom platform features using industry best practices
- Offer platform demos for specific features that may address customer pain points
- Ensure customers set up their automations in the most efficient way possible
- Identify gaps in the customer experience that may lead to confusion or churn
- Work proactively with customers who have decreased usage on the platform
- Collaborate with our Product and Engineering teams on escalations
**Requirements**
- At least 2 years of customer-facing experience, preferably in a software company
- A proven track record of building and nurturing relationships with multiple stakeholders and customers
- Excellent verbal and written communication skills through various channels
- A passion for supporting customers and helping them achieve their goals
- Experience working in HubSpot CRM or Help Desk tools is a plus
**What Success Looks Like**
- The ability to thrive in a fast-paced, ever-changing environment
- Strong communication skills, both written and verbal
- A willingness to work from a place of empathy and patience, both internally and externally
- Coachability, a willingness to learn, and grow
- Strong collaboration and cooperation skills
- Confidence in sharing ideas and perspectives with the team
**Perks**
- The opportunity to work with a company that truly believes in promoting from within
- A performance culture that rewards results and promotes those who perform well
- Medical, dental, and insurance fully paid
- Employee Stock Options (be an owner in the company)
- Equipment provided to set up a successful work environment
- Engaging team-building activities
**Compensation**
On-target earnings (OTE): $70,000 - $98,000
Base Salary: $60,000 - $72,000
Monthly bonus based on NRR (net revenue retention)