Executive Level IT Support Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States Day & Zimmermann Full time

About Day & Zimmermann

We take our lifetime of experience and make things better. Our 51,000+ employees help bring big ideas to life every day. We're pushing the boundaries of innovation in construction & engineering, operations & maintenance, staffing, and security & defense.

Position Description

We're looking for a full-time IT Technician, Executive Level Support to join our Day & Zimmermann team located in Philadelphia, PA. The IT Technician, Executive Level Support is responsible for providing proactive and independent IT support for executive leadership.

This role demands a high level of ownership and accountability, working directly with executives and their executive admins to identify, prioritize, and resolve issues related to business systems, applications, devices, and services.

The IT Technician, Executive Level Support will be able to quickly and effectively diagnose and resolve issues related to workstations, mobile devices, software applications, telecommunication issues, and local network issues.

Key Responsibilities:

  • Serve as the primary IT support for executive resources, independently managing escalations and ensuring the seamless operation of technologies and business applications.
  • Proactively support, research, and evaluate new technologies for executive deployment, with minimal oversight.
  • Independently coordinate with IT teams to ensure comprehensive and timely resolution of system and hardware issues affecting executive team members.
  • Develop and implement processes, procedures, and documentation standards for executive support, taking ownership of continuous improvement in these areas.
  • Lead the planning, testing, troubleshooting, and deployment of new systems and hardware for executives, ensuring minimal disruption and maximum efficiency.

Requirements:

  • Proactive Independence: Demonstrated ability to work independently with executive leadership, taking full ownership of projects and tasks.
  • Technical Expertise: Proven experience in deploying new technologies and supporting systems with minimal direction and oversight.
  • Communication & Customer Service: Possess exceptional communication skills and the ability to meet timelines in a fast-paced environment.
  • Problem Solving & Initiative: Strong aptitude for independently identifying issues and implementing solutions in a timely manner.
  • Learning Agility: Ability to quickly learn and adapt to new technologies.

Education and Experience:

  • Bachelor's Degree in Information Systems or related experience.
  • 3+ years supporting IT systems, hardware, and devices.
  • Great attitude and team player.
  • Successful completion of background screening process.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Medical/Rx, dental, and vision coverage.
  • Life, AD&D, and disability insurance.
  • Flexible spending accounts.
  • 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off.
  • Voluntary benefits and discount programs.

Physical and Mental Demands:

  • Visual acuity.
  • Balancing.
  • Stooping.
  • Reaching.
  • Lifting motion or lifting objects more than 45 pounds.
  • Walking.
  • Repetitive motion of any part of the body.
  • Kneeling, crouching, or crawling.
  • Pushing or pulling.
  • Manual dexterity.
  • Grasping.
  • Feeling.
  • Climbing.
  • Hearing.
  • Talking.

Work Environment:

  • Capacity to think, concentrate, and focus for long periods of time.
  • Ability to read complex documents in the English language.
  • Capacity to reason and make sound decisions.
  • Ability to write complex documents in the English language.
  • Capacity to express thoughts orally.
  • Ability to regularly perform all job functions at Company's office or worksite.
  • Travel up to 20%.


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