IT Support Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Valenz Full time
About Our Opportunity

We are seeking an IT Service Specialist to provide IT support remotely and onsite to end users and on-site executives at our Radnor, PA office.

Key Responsibilities
  • Resolve end user issues related to systems, applications, and hardware.
  • Provide onsite and remote IT support for Valenz staff and executives while providing a great user experience.
  • Utilize internal ticketing platform to monitor and handle IT support requests submitted by Valenz users.
  • Diagnose and resolve system wide issues with O365, encryption tools, endpoint management and application access.
  • Escalate IT tickets as necessary.
  • Image new laptops and manage inventory lifecycle of hardware.
  • Ensure returning laptops are formatted and securely stored in physical locations.
  • Image new laptops and reimage devices that are reissued into circulation.
  • Help reduce downtime in emergency situations with hardware.
  • Assist with devices that require remediation and help ensure they are up to Valenz standards.
Requirements
  • Experience providing support in a fast-paced, fully remote environment.
  • 3+ years of experience in a Support Tech role with experience supporting on-site and remotely.
  • Ability to work independently and as a team.
  • Strong knowledge of Active Directory, Group Policy, and O365 administration.
  • Experience with Windows OS and Microsoft applications.
  • Ability to work well under pressure.
What We Offer
  • Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
  • Spending account options: HSA, FSA, and DCFSA.
  • 401K with company match and immediate vesting.
  • Flexible working environment.
  • Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
  • Paid maternity and paternity leave.
  • Community giveback opportunities, including paid time off for philanthropic endeavors.
About Valenz

At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy.

We celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products.

Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment.



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