Therapy Support Specialist

4 weeks ago

Philadelphia, Pennsylvania, United States Medtronic Full time
About Medtronic

At Medtronic, we're driven by a passion to alleviate pain, restore health, and extend life. Our mission is to improve human welfare by advancing healthcare, society, and equity through innovative technologies and therapies.

Job Summary

We're seeking a highly skilled Therapy Support Specialist to join our team. As a key member of our Pelvic Health team, you'll play a critical role in supporting the InterStim Therapy groups in the areas of surgical coverage, follow-up, support, troubleshooting, customer service, and education within a territory.

Responsibilities
  • Represent Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrating expertise in all aspects of implant, follow-up support, and troubleshooting techniques.
  • Maintain current knowledge about assigned products and services as well as competitive products.
  • Proactively identify needs and teach a broader level of caregivers and account employees for new and existing accounts.
  • Educate and train physicians, hospital personnel, and office staff on technical matters relating to our products and therapies.
  • Assist district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.).
  • Provide sales support during or following cases, completing necessary documentation, and executing invoices in various situations.
  • Maintain open and effective communication with all district personnel, customers, and other Medtronic employees.
  • Contribute to the completion of milestones associated with specific projects at the regional and/or national level.
  • Understand all quality policy/system items applicable and follow all work/quality procedures to ensure quality system compliance and high-quality work.
Requirements
  • High School Diploma or GED and a minimum of 6 years of patient care/clinical experience, or
  • Associate's Degree and a minimum of 4 years of patient care/clinical experience, or
  • Bachelor's Degree and a minimum of 2 years of patient care/clinical experience.
Preferred Qualifications
  • Bachelor's or Master's Degree
  • Clinical skill and knowledge (e.g., ability to conduct a simple trial, implant, and/or refill a pump)
  • Clinical experience with implantable Neuromodulation products and stim experience
  • Experience in servicing medical personnel on product use
  • Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area (urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care)
  • Ability to communicate effectively with sales and healthcare professionals
  • Ability to coach others on use of products and clinical applications
  • Excellent organizational skills
  • Ability to prioritize under pressure
  • Ability to manage multiple tasks simultaneously
Physical Job Requirements

While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions and share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

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