Restaurant Operations Manager

6 days ago


Easton, Pennsylvania, United States Arby's Full time
About the Role

The Area Supervisor - Multi Unit is a key position within Arby's, responsible for overseeing the operations of multiple restaurants within a district. This role requires a strong leader who can drive sales growth, improve customer satisfaction, and maintain high-quality standards.

Key Responsibilities
  1. Drive Sales Growth: Develop and implement strategies to increase sales revenue, including promoting new menu items, improving customer service, and enhancing the overall dining experience.
  2. Manage Restaurant Operations: Oversee the day-to-day operations of multiple restaurants, ensuring that all aspects of the business are running smoothly and efficiently.
  3. Lead and Develop Team Members: Recruit, train, and develop a team of high-performing restaurant managers and staff, providing coaching and guidance to help them achieve their full potential.
  4. Monitor and Analyze Performance: Track key performance indicators (KPIs) such as sales, customer satisfaction, and employee engagement, identifying areas for improvement and implementing changes to drive growth and profitability.
  5. Collaborate with Cross-Functional Teams: Work closely with other departments, including marketing, training, and human resources, to ensure alignment and effective communication.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Experience: Minimum 8 years of restaurant management experience, with at least 4 years at the area supervisor level or above.
  • Leadership Skills: Proven ability to lead and motivate teams, drive sales growth, and improve customer satisfaction.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders, including employees, customers, and corporate partners.


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