Assistant Director, Advancement Gifts and Records Specialist

2 months ago

Harrisonburg, Virginia, United States Commonwealth of Virginia Full time
About the Role

We are seeking a highly skilled and detail-oriented Assistant Director to join our Advancement Gifts and Records team at James Madison University. As a key member of our team, you will be responsible for managing gift processing functions, ensuring the accuracy and integrity of data, and providing exceptional customer service to our stakeholders.

Key Responsibilities
  • Manage and execute daily operations, coordinating the workflow and ensuring the completion of daily review of data entry batches.
  • Mentor, train, and provide evaluative feedback to gift processing staff, promoting excellent customer service and teamwork.
  • Resolve problems arising from ambiguity of data, revising standard operating procedures and making recommendations for policy changes as needed.
  • Conduct complex research to ensure accuracy in data entry and processing, analyzing research to record gifts, matching gifts, pledges, and biographical data.
  • Demonstrate positive, effective relationships with key stakeholders, including donors, the JMU Foundation, and University Advancement departments.
  • Assist the AGR Director in setting the strategic direction of the department, prioritizing projects and allocating resources.
  • Communicate with various constituents across the university regarding gift-related topics or biographical information updates.
  • Support the implementation of Affinaquest, serving as an advocate for the platform across the division and with campus partners.
Requirements
  • Bachelor's Degree
  • Previous professional experience in gift and data processing, or equivalent work experience in records management.
  • Ability to consistently produce work with a high degree of accuracy, ensuring all tasks and projects are completed with precision.
  • Strong organizational, interpersonal, and communication skills, with a customer service mindset.
  • Proficient with new technology and CRM platforms, with the ability to streamline operational efforts and develop standardized processes.
About James Madison University

James Madison University is a public institution located in the heart of Virginia's beautiful Shenandoah Valley. We are committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. Our university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

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