Assistant Director, Advancement Gifts and Records

1 month ago

Harrisonburg, Virginia, United States Commonwealth of Virginia Full time
About the Role

The Assistant Director, Advancement Gifts and Records will play a critical role in managing gift processing and records management processes and procedures for James Madison University. This position will be responsible for reviewing and assuring the quality of gifts and pledges entered into the JMU Advancement system.

Key Responsibilities
  • Manage and execute daily operations by coordinating the workflow and ensuring the completion of daily review of data entry batches, prior to posting to the database.
  • Mentor, train, and provide evaluative feedback for gift processing staff, providing excellent customer service to all constituents and working cooperatively as a member of the Advancement Information Services unit.
  • Resolve problems arising from ambiguity of data and revise standard operating procedures and make recommendations for policy changes as needed.
  • Responsible for complex research to ensure accuracy in the data that is being entered and processed.
  • Demonstrate positive, effective relationships with key stakeholders, both internal to AIS and external to include donors, the JMU Foundation, the Duke Club, University Advancement departments, as well as University colleges and departments.
  • Assist the AGR Director on setting the strategic direction of the department including project prioritization and resources allocation.
  • Communicate with various constituents across the university including University Advancement, the JMU Foundation, the Duke Club, and JMU donors and constituents regarding gift-related topics or biographical information updates.
  • Assist and support CRM implementation of Affinaquest by serving as an advocate for the platform across the division and with campus partners.
  • Integrate AIS vision, mission, and values into operations of Advancement Gifts and Records.
Requirements
  • Bachelor's Degree
  • Previous professional experience in gift and data processing required, or equivalent work experience in records management.
  • Ability to consistently produce work with a high degree of accuracy, ensuring all tasks and projects are completed with precision.
  • Ability to analyze complex information and data sets, recognizing patterns and discrepancies that may require further investigation or clarification.
  • Strong organizational, interpersonal, and communication (written and oral) skills oriented toward a customer service mindset.
  • Proficient with new technology and CRM platforms; ability to streamline operational efforts and develop standardized processes.
  • Strong planning, administrative, time management, and organization skills.
Working Conditions

Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

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