National Accounts Service Manager
5 days ago
At American Equipment Holdings, we are seeking a highly skilled and experienced National Accounts Service Manager to join our team. As a key member of our service operations team, you will be responsible for providing sales and service support to companies with multiple locations throughout the United States, Alaska, Hawaii, and Canada.
Key Responsibilities:- Develop and implement strategies to grow service sales and support sales programs and initiatives.
- Work collaboratively with both AEH and KSS management to design and develop standardized systems, processes, and supporting tools for National Accounts operations.
- Continuously improve customer service and satisfaction through policy and procedural changes and the establishment of efficient internal processes.
- Develop, deploy, and manage all related training, coaching, and other skills and performance management programs, courses, and events to keep branch operations staff current with skill standards and procedures.
- Prepare and maintain maintenance schedules for company vehicles and equipment.
- Maintain database of maintenance and repair records for company vehicles and equipment.
- Oversee shop inventory, order parts, shop supplies and equipment.
- Lead or assign problem-solving activities to find root cause of operating problems and create and deploy effective countermeasures within the branch.
- Participate in company-wide program for service operations, in alignment and coordination with key KSS and AEH management.
- Responsible for ISO17025 and other compliance initiatives and requirements applicable for branch operations.
- Work collaboratively with the safety management team to ensure all branch personnel are meeting company safety program requirements as well as all work environments are adequate and safe within your region.
- Manage proper facility maintenance and when applicable.
- Meet or exceed established Total Recordable Incident Rate (TRIR) goal or any other required safety standards for the region.
- Ensure all technicians actively participate in and progress through the Kanawha Scales Technician Training Program in a timely manner.
- Excellent managerial and supervisory skills.
- Extensive knowledge of equipment repair techniques and procedures.
- Excellent communication and interpersonal skills.
- Thorough understanding of how to use tools required for the trade.
- Strong customer service skills.
- High school diploma or equivalent required.
- Successful completion of technical school program.
- Five years of experience in equipment repair.
- Must be able to work safely in a noisy area with many odors present.
- Health Insurance.
- FSA & HSA options for healthcare.
- Critical Illness, Accidental, and Hospital Indemnity Plans.
- Dental.
- Vision.
- STD & LTD.
- Basic & Voluntary Life AD&D.
- 4% Matching 401K.
- 80 hours PTO.
- Employee Referral Bonus: $2000.
- Company provided PPE.
This is a full-time onsite position; 8-hour days, Monday through Friday, with occasional travel.
American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training.
Proof of right to lawfully work in the United States required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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