Clinical Relationship Manager

2 weeks ago

Rome, Georgia, United States Atrium Health Full time

Position Overview
The Clinical Relationship Manager, reporting to the Director of Patient Care Services, employs a comprehensive nursing approach to design, execute, and assess outcomes for specific patient demographics.

This role involves leveraging diverse skills to educate, advise, and support in the management of a designated patient group, ensuring optimal quality and outcomes while maintaining cost efficiency.

The Clinical Relationship Manager collaborates with a multidisciplinary patient care team, which includes physicians, nursing staff, and allied health professionals, to identify and implement improvements in patient care and outcomes, as well as cost-saving measures based on current research.

This individual is committed to the mission, vision, and values of Atrium Health and plays a vital role in achieving the organization’s goals.


Qualifications

Required Education
Graduate of an accredited nursing program.

Preferred Education
Bachelor of Science in Nursing.

Licensure and Certifications Required
Active Registered Nurse license in the State of Georgia.

Preferred Licensure and Certifications
Membership in a relevant professional organization.
Certification in a nursing specialty.

Required Experience
A minimum of ten years in patient care for the specified population.

Preferred Experience
No additional experience required.

Key Responsibilities

Clinical Expertise:

Coordinates and delivers direct patient care as necessary, working alongside physicians to promote health and prevent illness.

Responds to requests from healthcare team members regarding complex patient needs.

Adjusts care plans to align with individual patient requirements.

Engages patients and their families in setting goals and communicates effectively about care plans and discharge objectives.

Participates in discharge planning.

Regularly collaborates with physicians to discuss patient progress and needs.

Conducts rounds with providers to review patient advancement.

Works closely with Directors to evaluate supplies and equipment supporting the service line.

Partners with utilization managers to identify service line customers, assess needs, plan interventions, implement activities, and evaluate outcomes that exceed expectations.

Leads team huddles to anticipate and address discharge barriers.

Escalates discharge barriers as necessary.

Ensures the care team is accountable for meeting the patient’s expected discharge date.

Performs additional related duties as assigned.

Research Participation:
Facilitates the development of clinical pathways based on scientific research.

Monitors performance data and significant outcomes to evaluate current clinical practices.

Leads quality improvement initiatives for specific patient populations using a collaborative approach.

Contributes to clinical research relevant to designated patient groups.

Educational Resource Development:

Identifies educational needs and collaborates with the patient care team to create programs and materials for patients, families, and the community.

Works directly with staff to enhance skills and develop appropriate documentation tools.

Enhances knowledge through participation in continuing education programs, focusing on age-related specialty education and leadership training.

Collaborates with Directors to identify staff educational needs and provide necessary instructional support.

Engages with relevant customer groups in strategic educational planning for the organization and community.


Administrative Responsibilities:
Promotes the mission, objectives, and strategic planning of Atrium Health.

Collaborates with the healthcare team to enhance efficiency, cost-effectiveness, and clinical outcomes.

Assists in the evaluation and revision of policies and standards of care in partnership with the healthcare team.


Age-Specific Care:
Communicates effectively with patients and families across all age groups.

Ensures an age-appropriate environment, education, and procedures in the area of specialty.

Working Conditions:
OSHA Classification I
Environmental Hazards:

Regular exposure to communicable diseases, bodily fluids, and other clinical environment conditions.


Physical Demands:
Full range of motion, including lifting and handling patients, manual dexterity, and coordination. Prolonged standing and walking. Occasionally lifts and carries weights up to 50 pounds.

Ability to perceive letters, numbers, and symbols with normal vision and hearing to respond to alerts and alarms.

Work-related stress due to high volume and time constraints with irregular hours.

Acknowledgment:
All Atrium Health employees are expected to demonstrate service standards of Dignity, Attitude, Nurture, Communication, Environment, and Responsiveness.

These behaviors enhance our focus on people and our commitment to excellence, driven by personal accountability for workplace performance.

This job description outlines the essential functions of the role and does not encompass all potential job requirements.

Atrium Health is an equal opportunity employer committed to providing equal opportunities to all individuals, regardless of race, color, religion, national origin, gender, age, disability, sexual orientation, gender identity, or any other factor protected by law.

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