Medical Office Front Desk Coordinator

6 days ago


Fayetteville, North Carolina, United States Carolina Infectious Disease PA Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Medical Office Front Desk Receptionist at Carolina Infectious Disease PA.

Key Responsibilities
  • Customer Service: Provide exceptional service to patients, healthcare professionals, and visitors, ensuring a positive and welcoming environment.
  • Administrative Support: Manage and maintain the reception area, schedule appointments, and process patient records.
  • Communication: Answer phone calls, take messages, and direct callers to the appropriate person or department.
  • Record Keeping: Maintain accurate and confidential patient records, ensuring compliance with HIPAA privacy regulations.
  • Insurance and Billing: Verify insurance information, collect copayments, and process payments for services rendered.
  • Team Collaboration: Work effectively with healthcare providers and staff to facilitate efficient patient flow and address scheduling or administrative concerns.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Proven experience in a customer service or administrative role, preferably in a healthcare setting.
  • Skills: Excellent communication and interpersonal skills, strong organizational and multitasking abilities, proficiency in using computer systems and software, including EMR and Microsoft Office.
  • Qualities: Ability to maintain professionalism and confidentiality in handling sensitive information, knowledge of medical terminology and insurance processes is a plus.
Working Environment

Our infectious disease office offers a fast-paced and dynamic work environment. This position involves regular interaction with patients, healthcare professionals, and office staff. The successful candidate should be comfortable working in a collaborative and patient-centered setting.



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