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Receptionist and Patient Coordinator
2 months ago
Position Title: Receptionist and Patient Coordinator
Position Summary:
The Receptionist and Patient Coordinator role at A Brighter Future Healthcare Services is crucial for creating a warm and efficient atmosphere for all patients and visitors at our healthcare facility. This position requires a courteous and professional individual who excels in client relations and upholds the highest standards of cleanliness and organization in the reception area. The successful candidate will be tasked with welcoming all guests, managing the flow of individuals entering and exiting the facility, and ensuring that all required documentation is accurately collected, digitized, and organized within our systems. This role is vital in supporting the organization's commitment to patient care and satisfaction.
Key Responsibilities:
1. Welcoming Guests:
- Greet all patients, partners, and visitors with warmth and professionalism as they arrive.
- Create a positive first impression by maintaining a friendly and professional demeanor.
- Assist visitors to ensure they feel comfortable and are directed to the correct area or personnel.
2. Document Handling:
- Gather necessary documents from patients during check-in, including identification and insurance information.
- Accurately scan and upload documents into the healthcare facility's electronic record system.
- Ensure all documents are properly filed within the system for easy access by medical and administrative staff.
3. Cleanliness and Organization:
- Maintain a clean, neat, and organized reception and waiting area at all times.
- Regularly sanitize high-touch surfaces to ensure a safe and hygienic environment.
- Keep magazines, brochures, and other materials in the waiting area well-organized and current.
4. Managing Patient Flow:
- Oversee the movement of patients and visitors in and out of the facility, ensuring a smooth and orderly process.
- Assist in directing patients to the appropriate waiting area, examination room, or specialist as necessary.
- Collaborate with other staff members to minimize wait times and provide timely service.
5. Additional Responsibilities:
- Provide basic information to visitors as needed, such as directions within the facility or details about services offered.
- Monitor the reception area to ensure it is stocked with essential supplies (e.g., hand sanitizer, masks).
- Assist with other administrative tasks as required, such as scheduling follow-up appointments or addressing basic inquiries.
Qualifications:
Education: High school diploma or equivalent required.
Experience: Previous experience in a customer service or front desk role, preferably in a healthcare environment.
Skills:
- Exceptional communication and interpersonal abilities.
- Strong attention to detail and organizational skills.
- Capability to work independently and collaboratively within a team.
- Proficiency in using office equipment such as scanners, computers, and phone systems.
- Familiarity with electronic health record systems is advantageous.
Work Environment:
- The Receptionist and Patient Coordinator will operate in a dynamic healthcare facility.
- Must be able to stand or sit for extended periods and occasionally lift objects weighing up to 25 pounds.
Working Hours:
- Full-time position with standard office hours.
This job description outlines the general nature and key responsibilities of the position. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required for the role. A Brighter Future Healthcare Services reserves the right to amend and change responsibilities to meet business and organizational needs.
