Automotive Warranty Claims Specialist

4 days ago


Atlanta, Georgia, United States Safe-Guard Products International LLC Full time
Job Summary

This role involves supporting agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. The ideal candidate will have a strong understanding of clients, agents, and contract terms and conditions.

Key Responsibilities
- Handles claims-related calls per work schedule, performing within defined metrics
- May order an inspection when a claim exceeds a certain amount or shows possible fraud
- Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
- Master understanding of clients, agents, and contract terms and conditions
- Supports other team members in assisting customers when situations require involvement

Requirements
- High School Diploma or equivalent
- Minimum of three years of experience within the Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor)
- Strong automotive technical and mechanical knowledge
- Strong computer skills and ability to troubleshoot and service policy issues
- Proficient in Windows and MS-Office Products
- Excellent analytical and problem-solving skills, with superior verbal and written communication skills

Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- Health savings account
- 401(k) plan with company match
- Company-paid short-term and long-term disability
- Company-paid life insurance
- Paid holidays and vacation
- Employee referral program
- Employee assistance program
- Wellness programs
- Paid community service opportunities
- Tuition reimbursement
- Ongoing training and personal development

The estimated salary for this position is $65,000-$80,000 per year, based on location and industry standards.

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