Operations Director, Senior
6 days ago
We are seeking a highly skilled and experienced Senior Manager, Operations to lead our Parcel Station Network operations. This is a critical role that requires a strong leader who can drive business growth, improve network performance, and develop strategic plans to meet corporate and Last Mile goals.
Key Responsibilities- Manage the full lifecycle of complex cross-functional programs with significant impact across multiple business units.
- Develop and execute overall program strategies, driving teams within and outside the organization to deliver results.
- Define program objectives, analyze data, and drive improvements that are quantified with metrics.
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and leadership decisions.
- Partner with teams across the business to source, allocate, and coordinate resources.
- Collaborate with customers, internal and external teams, and engineering teams to determine project priorities.
- Oversee gaps between teams, processes, and systems, helping teams reduce exposure to classic failure modes.
- Solve ambiguous problems and proactively identify and mitigate risks.
- Communicate and impact critical business initiatives with program managers, business leaders, and the executive team.
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to milestones and performance.
- Take ownership of program strategy, end-to-end delivery, and communicating results to senior leadership.
- Bachelor's degree in Business Administration, Engineering, Operations, or a related field.
- 3 years of experience in operations, project management, or a related area, or 5 years of experience with 1 year of supervisory experience.
- Leadership of cross-functional task forces or projects.
- Project Management Professional (PMP) certification.
- Masters in Operations Management.
We offer a competitive salary range of $90,000.00-$180,000.00, annual or quarterly performance bonuses, and additional compensation for certain positions, including stock. We also provide a comprehensive benefits package, including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance, as well as paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave.
Company CultureWe value our associates and strive to create a culture that supports diversity, equity, and inclusion. We believe in servant leadership, embracing change, and delivering for our customers. We offer opportunities for growth and development through our Live Better U education benefit program.
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