Reservations Coordinator

2 weeks ago


Fort Lauderdale, Florida, United States HEI Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Group Reservations Coordinator to join our team at The Westin Beach Ft Lauderdale. As a key member of our reservations team, you will be responsible for assisting guests during the reservation process, providing accurate information, and promoting our hotel's brand and marketing programs.

Responsibilities
  • Answer phone calls and greet prospective guests in a friendly and professional manner.
  • Provide accurate information regarding availability, accommodation types, transportation, and rates.
  • Assign reservations based on guest preferences and availability.
  • Read, retrieve, and communicate information using a computer reservation system.
  • Answer questions regarding hotel facilities, services, and local attractions.
  • Handle complaints and negotiate resolutions in a tactful manner.
  • Comply with attendance rules and be available to work on a regular basis.
Requirements
  • Excellent communication and customer service skills.
  • Ability to effectively deal with customers and resolve issues in a professional manner.
  • Ability to access and accurately input information using a computer system.
  • Ability to establish and maintain effective working relationships with associates and customers.
  • Ability to sit for extended periods of time and input data at a moderate pace.
Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, vacation and sick leave, and a 401(k) savings plan with matching funds. We also offer pet insurance and discounts through our 'YouDecide' and Hotel Room Discount programs.

We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all associates. We encourage applicants from diverse backgrounds to apply.



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