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Group Reservations Coordinator

2 months ago

Fort Lauderdale, Florida, United States HEI Hotels & Resorts Full time
Job Summary

We are seeking a skilled Group Reservations Coordinator to join our team at The Westin Beach Ft Lauderdale. As a key member of our reservations team, you will be responsible for assisting guests during the reservation process, providing accurate information, and promoting our hotel's brand and marketing programs.

Responsibilities
  • Answer phone calls and greet prospective guests in a friendly and professional manner.
  • Provide accurate information regarding availability, accommodation types, transportation, rates, and other relevant details.
  • Assign reservations based on guest preferences and availability.
  • Read, retrieve, communicate, and verify information, including confirmation numbers.
  • Input and retrieve data using a computer reservation system.
  • Answer questions regarding hotel facilities, services, airline partnerships, local attractions, and directions.
  • Know, understand, and communicate applicable deposit and guarantee policies.
  • Handle complaints in a tactful manner and negotiate resolutions.
  • Comply with attendance rules and be available to work on a regular basis.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to effectively deal with customers, some of whom may require high levels of patience, tact, and diplomacy.
  • Ability to access, read, and accurately input information using a moderately complex computer system.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Ability to sit for extended periods of time and input 40 WPM on a computer keyboard.
Benefits

HEI Hotels and Resorts offers a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.

We are an equal opportunity employer and value diversity and inclusion in the workplace. We encourage qualified applicants to apply and look forward to welcoming you to our team.