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Group Reservations Coordinator

2 months ago

Fort Lauderdale, Florida, United States HEI Hotels and Resorts Full time
About Us

Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Our resort offers spectacular views of the ocean or Intracoastal Waterway and the sound of lapping waves stimulates your senses, day and night. We are committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.

Job Summary

We are seeking a highly skilled Group Reservations Coordinator to join our team. As a Group Reservations Coordinator, you will be responsible for assisting guests during the reservation process, answering telephone inquiries, and providing accurate information regarding availability, accommodation types, transportation, and rates.

Responsibilities
  • Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
  • Listen to callers to understand inquiries and requests, and promptly provide accurate information.
  • Promote HEI Hotels and Resorts and brand-specific marketing programs.
  • Assign reservations based on guest preferences and availability.
  • Read, retrieve, communicate, and verify information, including confirmation numbers.
  • Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, and more.
  • Know, understand, and communicate applicable deposit and guarantee policies as requested.
  • Handle complaints in a tactful manner and negotiate resolutions, such as alternative accommodations when the hotel is sold out.
  • Comply with attendance rules and be available to work on a regular basis.
Qualifications
  • Ability to communicate well with guests.
  • Ability to effectively deal with customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
  • Ability to access, read, and accurately input information using a moderately complex computer system.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Ability to sit for extended periods of time and input 40 WPM on a computer keyboard with or without reasonable accommodation.
  • Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits

We offer a comprehensive benefit program that includes competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, and a 401(k) Savings Plan with matching funds. We also provide pet insurance through the ASPCA and discounts through our 'YouDecide' and Hotel Room Discount programs.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.