Community Support Services Coordinator
2 weeks ago
Goodwill Industries of Southwest Florida, Inc.
Position: Community Resource Coordinator Assistant
Employment Type: Full-time
Location: Lehigh #131
Goodwill of Southwest Florida is dedicated to empowering individuals with disabilities and disadvantages by providing transformative opportunities for independence. Our organization collaborates with the community to deliver essential support through mission services, retail operations, and business development initiatives.
Key Responsibilities:
- Deliver exceptional customer service while managing the daily operations of a Goodwill Community Resource Center.
- Welcome clients and conduct intake processes, including data entry.
- Assist in recruitment efforts and provide intake services to evaluate comprehensive service needs.
- Maintain an updated directory of referral agencies to meet consumer and family requirements.
- Ensure accurate documentation and record-keeping for assigned clients in accordance with agency standards and contractual obligations.
- Facilitate digital training services and oversee assessments and certifications as needed.
Qualifications:
- Experience in recruitment and service assessment.
- Proficient in maintaining accurate documentation and case management records.
- Familiarity with training and community-based employment programs.
- Typing speed of 35-50 WPM; proficiency in Outlook, Word, Excel, and internet navigation.
- Strong active listening and conflict resolution skills.
- Able to foster effective working relationships with clients, their families, and community organizations.
- Excellent verbal communication skills in English.
Employee Benefits:
- Health and dental insurance plans
- 403(b) retirement savings plan
- Paid holidays
- Personal time off (PTO)
- Employee Assistance Program
- Discounts at retail stores
- Tuition reimbursement opportunities
Equal Opportunity Employer: Goodwill Southwest Florida is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Core Values:
- Respect: We treat all individuals with dignity and respect.
- Stewardship: We honor our legacy by being socially, financially, and environmentally responsible.
- Ethics: We strive to uphold the highest ethical standards.
- Learning: We encourage each other to pursue excellence and continuous learning.
- Innovation: We embrace ongoing improvement, creativity, and change.
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