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Customer Support Specialist
2 months ago
As a Client Care Representative at Benjamin Franklin Plumbing, your primary responsibility will be to manage incoming client communications effectively. This role is crucial as it shapes the client's initial perception of our organization.
Key Responsibilities:
- Respond promptly to client telephone inquiries, ensuring calls are answered before the third ring.
- Utilize the designated company greeting and script consistently during each interaction.
- Provide exceptional service to foster positive client relationships and enhance overall satisfaction.
Why This Role Matters:
Your role as a Client Care Representative is vital in establishing a welcoming and professional atmosphere for our clients, setting the tone for their experience with our services. We value your commitment to excellence and look forward to your contributions in maintaining our high standards of client care.
